Delivery & Shipping Policy

Piltovr is a technology services company. All of our products and services are delivered digitally — we do not ship physical goods. This policy outlines how and when our digital services and deliverables are delivered to clients.

All services provided by Piltovr are delivered electronically. Deliverables may include:

• Access credentials for SaaS platforms (e.g., Smart Campus, Dear Me, Anjanitek).
• Software code, applications, or website files via agreed-upon channels.
• Design assets, documents, or reports sent via email or cloud storage.
• API keys and integration documentation for WhatsApp Business setups.
• Training sessions or walkthroughs conducted via video call.

Delivery timelines vary based on the nature of the engagement:

• SaaS Platform Access: Access credentials are typically provisioned within 1–3 business days of payment confirmation.
• Custom Software Development: Delivery timelines are specified in the project's Statement of Work (SOW) or contract.
• WhatsApp Business Integration: Setup is typically completed within 5–10 business days, subject to Meta's approval processes.
• Consulting Deliverables: Reports or strategy documents are delivered within the timeline agreed upon at project kickoff.

We use the following secure channels to deliver our work:

• Email: Primary mode for documentation, credentials, and small deliverables.
• Cloud Storage: Google Drive or similar platforms for larger files and assets.
• GitHub / Repository Access: For code deliverables, where applicable.
• WhatsApp: For quick updates and minor file transfers.
• Project Management Tools: For ongoing engagements with milestone-based delivery.

Piltovr makes every effort to deliver on time. However, certain circumstances may cause delays:

• Pending approvals or inputs from the client side.
• Third-party platform approval processes (e.g., Meta's WhatsApp Business verification).
• Unforeseen technical issues or force majeure events.

In case of any delay, our team will proactively communicate with you and provide a revised timeline.

To ensure timely delivery, clients are expected to:

• Provide necessary access, credentials, or approvals promptly when requested.
• Review and approve deliverables within 5 business days of receipt.
• Communicate any changes in requirements as early as possible.

Deliverables are considered accepted if no written objections are raised within 7 business days of delivery. If you have concerns about a deliverable, please contact us within this window so we can address them promptly.

For any delivery-related queries, please reach out to our team:

• Email: hi@piltovr.com
• Response time: Within 1 business day